:root{
    --accent:#2554c7;
    --accent-dark:#1c3f9c;
    --accent-light:#eef2fc;
    --brand-green:#1f8a54;
    --brand-green-light:#e9f5ee;
    --ink-900:#14171f;
    --ink-800:#20242e;
    --ink-700:#3a3f4b;
    --ink-500:#6b7280;
    --ink-400:#8a909b;
    --ink-200:#e4e6ea;
    --ink-150:#edeef1;
    --ink-100:#f5f6f8;
    --ink-50:#fafafb;
    --white:#ffffff;
    --green:#15803d;
    --green-bg:#eff8f1;
    --amber:#b45309;
    --amber-bg:#fdf6e9;
    --red:#b91c1c;
    --red-bg:#fdf0ef;
    --orange:#c2410c;
    --orange-bg:#fdece0;
    --teal:#0f766e;
    --teal-bg:#e6f5f3;
    --violet:#6d28d9;
    --violet-bg:#f3ecff;
    --radius:8px;
    --radius-md:10px;
    --shadow-xs:0 1px 2px rgba(20,23,31,.04);
    --shadow-sm:0 1px 2px rgba(20,23,31,.05), 0 1px 6px rgba(20,23,31,.04);
    --shadow-md:0 6px 20px rgba(20,23,31,.09);
    --shadow-lg:0 16px 40px rgba(20,23,31,.16);
    --ease: cubic-bezier(.4,0,.2,1);
    --topbar-h:56px;
  }
  *{box-sizing:border-box; margin:0; padding:0; -webkit-tap-highlight-color:transparent;}
  html,body{height:100%;}
  body{
    font-family:'Inter', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Arial, sans-serif;
    background:var(--ink-50);
    color:var(--ink-800);
    -webkit-font-smoothing:antialiased;
    font-size:14px;
  }
  a{color:inherit; text-decoration:none;}
  button{font-family:inherit; cursor:pointer; border:none; background:none; color:inherit;}
  input,textarea,select{font-family:inherit;}
  .hidden{display:none !important;}
  img{max-width:100%; display:block;}

  /* ===================== GATE (escolha de perfil) ===================== */
  #gate{
    min-height:100vh; display:flex; flex-direction:column; align-items:center; justify-content:center;
    padding:32px 20px; background:var(--white);
  }
  #gateMain, #gateUserPicker{display:flex; flex-direction:column; align-items:center; width:100%;}
  .gate-logo{width:40px; height:40px; border-radius:9px; background:var(--ink-900); display:flex; align-items:center; justify-content:center; color:#fff; font-weight:700; font-size:15px; letter-spacing:-.3px; margin-bottom:18px;}
  .gate-title{font-size:18px; font-weight:600; letter-spacing:-.2px; color:var(--ink-900);}
  .gate-sub{font-size:13.5px; color:var(--ink-400); margin-top:6px; margin-bottom:36px; text-align:center; line-height:1.5;}
  /* Link "Esqueci minha senha" / "Voltar para o login" nas telas de acesso. */
  .gate-link{display:block; text-align:center; margin-top:12px; font-size:12.5px; color:var(--accent); font-weight:600; text-decoration:none; cursor:pointer;}
  .gate-link:hover{text-decoration:underline;}
  .gate-cards{display:flex; flex-direction:column; gap:10px; width:100%; max-width:380px;}
  .gate-card{
    display:flex; align-items:center; gap:14px; background:var(--white); border:1px solid var(--ink-200);
    border-radius:var(--radius-md); padding:16px; text-align:left;
    transition:border-color .15s var(--ease), background .15s var(--ease);
  }
  .gate-card:hover{border-color:var(--brand-green); background:var(--brand-green-light);}
  .gate-ic{width:36px; height:36px; border-radius:8px; display:flex; align-items:center; justify-content:center; flex-shrink:0; background:var(--ink-100); color:var(--ink-700);}
  .gate-card .gt{font-size:14px; font-weight:600; color:var(--ink-900);}
  .gate-card .gd{font-size:12px; color:var(--ink-400); margin-top:2px;}
  .gate-card .arrow{margin-left:auto; color:var(--ink-400); flex-shrink:0;}
  .gate-foot{margin-top:28px; font-size:11.5px; color:var(--ink-400);}

  /* ===================== SHELLS ===================== */
  .app-shell{min-height:100vh; display:none; flex-direction:column;}
  .app-shell.active{display:flex;}

  .topbar{
    height:var(--topbar-h); flex-shrink:0; display:flex; align-items:center; gap:12px;
    padding:0 18px; background:var(--white); border-bottom:1px solid var(--ink-150);
    position:sticky; top:0; z-index:30;
  }
  .topbar .tb-title{font-size:14.5px; font-weight:600; letter-spacing:-.1px; color:var(--ink-900);}
  .topbar .tb-sub{font-size:11.5px; color:var(--ink-400); font-weight:500; margin-top:1px;}
  .icon-btn{width:32px; height:32px; border-radius:7px; display:flex; align-items:center; justify-content:center; flex-shrink:0; color:var(--ink-500); transition:background .15s var(--ease);}
  .icon-btn:hover{background:var(--ink-100);}
  .avatar{width:30px; height:30px; border-radius:50%; display:flex; align-items:center; justify-content:center; color:#fff; font-weight:600; font-size:11.5px; flex-shrink:0; background:var(--ink-700);}
  .unread-badge{background:var(--accent-light); color:var(--accent); font-size:10.5px; font-weight:700; padding:3px 8px; border-radius:20px;}
  .ticket-card-u.has-unread{border-color:var(--accent); background:var(--accent-light);}

  /* Sino "Fale com a Inforge" (chamados de suporte) */
  .support-bell-btn{position:relative;}
  .support-bell-badge{
    position:absolute; top:1px; right:1px; min-width:15px; height:15px; padding:0 3px;
    border-radius:20px; background:var(--orange); color:#fff; font-size:9.5px; font-weight:700;
    display:flex; align-items:center; justify-content:center; line-height:1; border:1.5px solid var(--white);
  }
  .sup-ticket-card{display:block; width:100%; text-align:left; padding:11px 12px; border-radius:9px; margin-bottom:6px; transition:background .15s var(--ease); border:1px solid transparent;}
  .sup-ticket-card:hover{background:var(--ink-50);}
  .sup-ticket-card.has-unread{background:var(--accent-light); border-color:var(--accent);}
  .sup-tc-top{display:flex; align-items:center; justify-content:space-between; gap:8px; margin-bottom:3px;}
  .sup-tc-subject{font-size:12.5px; font-weight:600; color:var(--ink-900); overflow:hidden; text-overflow:ellipsis; white-space:nowrap;}
  .sup-tc-meta{font-size:11px; color:var(--ink-400);}
  .sup-tc-empty{padding:28px 14px; text-align:center; font-size:12.5px; color:var(--ink-400);}

  /* ===================== USER APP ===================== */
  #userApp{background:var(--ink-50);}
  .user-page{flex:1; display:flex; justify-content:center; min-height:0;}
  .user-card{
    width:100%; max-width:720px; background:var(--white);
    display:flex; flex-direction:column; position:relative; flex:1;
  }
  .tb-brand{display:none; align-items:center; gap:9px; padding-right:16px; margin-right:4px; border-right:1px solid var(--ink-150);}
  .tb-brand .logo{width:26px; height:26px; border-radius:6px; background:var(--accent); display:flex; align-items:center; justify-content:center; font-weight:700; color:#fff; font-size:11.5px;}
  .tb-brand .name{font-weight:600; font-size:13px; color:var(--ink-900);}
  .u-new-btn{display:none; align-items:center; gap:7px; padding:9px 16px; border-radius:8px; background:var(--ink-900); color:#fff; font-size:12.5px; font-weight:600; white-space:nowrap; transition:background .15s var(--ease);}
  .u-new-btn:hover{background:var(--accent);}
  .u-stats{display:none; gap:10px; margin-bottom:22px;}
  .u-stat{flex:1; background:var(--white); border:1px solid var(--ink-150); border-radius:12px; padding:16px 18px;}
  .u-stat .usv{font-size:24px; font-weight:700; color:var(--ink-900); letter-spacing:-.3px;}
  .u-stat .usl{font-size:11.5px; color:var(--ink-400); font-weight:500; margin-top:2px;}
  .modal-head{display:none;}
  .modal-close-btn{display:none;}

  @media (min-width:768px){
    #userApp{background:var(--ink-50);}
    .user-page{padding:0; display:block; min-height:0;}
    .user-card{
      max-width:none; border:none; box-shadow:none; border-radius:0;
      height:auto; max-height:none; flex:1; overflow-y:visible; background:transparent;
    }
    .user-card .topbar{border-radius:0; padding:0 32px; height:64px; background:var(--white); box-shadow:0 1px 0 var(--ink-150);}
    .tb-brand{display:flex;}
    #uFab{display:none;}
    .u-new-btn{display:inline-flex;}
    .u-stats{display:flex;}

    #uViewNew, #uViewDetail{
      position:fixed; inset:0; z-index:90; align-items:center; justify-content:center;
      background:rgba(20,23,31,.45); padding:24px;
    }
    #uViewNew:not(.hidden), #uViewDetail:not(.hidden){display:flex !important;}
    .form-wrap{
      background:var(--white); border-radius:14px; box-shadow:var(--shadow-lg); width:100%; max-width:560px;
      max-height:85vh; overflow-y:auto; padding:26px 28px 28px 28px; margin:0;
    }
    /* Precisa ser "#uViewDetail .thread-col" (não só ".thread-col") pra ganhar
       de propósito da regra base ".thread-col{max-width:680px...}" lá embaixo
       (fora de media query) — mesma especificidade + a base vem depois no
       arquivo, então sem isso a base sempre ganhava e o popup do computador
       nunca ficava do tamanho de cartão certo (ficava sempre esticado). */
    #uViewDetail .thread-col{
      background:var(--white); border-radius:14px; box-shadow:var(--shadow-lg); width:100%; max-width:640px;
      max-height:82vh; margin:0; overflow:hidden;
    }
    .thread-col .thread-status-row{border-radius:14px 14px 0 0;}
    .thread-col .composer{border-radius:0 0 14px 14px;}
    .modal-head{display:flex; align-items:center; justify-content:space-between; margin-bottom:18px;}
    .modal-head .mt{font-size:16px; font-weight:700; color:var(--ink-900);}
    .modal-close-btn{display:flex;}
  }

  .u-body{padding:14px 16px 96px 16px; flex:1; width:100%; margin:0 auto;}
  @media (min-width:768px){
    .u-body{max-width:1040px; padding:32px 32px 60px 32px;}
    #uTicketList{display:grid; grid-template-columns:repeat(auto-fill, minmax(280px,1fr)); gap:12px;}
  }

  .ticket-card-u{
    background:var(--white); border:1px solid var(--ink-150); border-radius:var(--radius-md); padding:14px 16px; margin-bottom:8px;
    transition:border-color .15s var(--ease);
    display:flex; flex-direction:column; gap:6px;
  }
  @media (min-width:768px){ .ticket-card-u{margin-bottom:0;} }
  .ticket-card-u:hover{border-color:var(--ink-200); cursor:pointer; background:var(--ink-50);}
  .tcu-top{display:flex; align-items:center; justify-content:space-between; gap:8px;}
  .tcu-title{font-size:13.5px; font-weight:600; line-height:1.35; color:var(--ink-900);}
  .tcu-id{display:inline-block; font-size:11px; font-weight:700; color:var(--accent); background:var(--accent-light); border-radius:5px; padding:1px 6px; margin-right:7px; vertical-align:1px;}
  .tcu-meta{font-size:11.5px; color:var(--ink-400); display:flex; align-items:center; gap:6px;}
  .tcu-snip{font-size:12.5px; color:var(--ink-500); overflow:hidden; text-overflow:ellipsis; white-space:nowrap;}

  .badge{display:inline-flex; align-items:center; gap:5px; padding:3px 9px 3px 7px; border-radius:20px; font-size:11px; font-weight:600; white-space:nowrap; flex-shrink:0;}
  .badge .dot{width:6px; height:6px; border-radius:50%; background:currentColor;}
  .st-aberto{background:var(--accent-light); color:var(--accent);}
  .st-pendente{background:var(--amber-bg); color:var(--amber);}
  .st-resolvido{background:var(--green-bg); color:var(--green);}

  .prio-badge{display:inline-flex; align-items:center; gap:5px; font-size:11px; font-weight:600;}
  .prio-dot{width:7px; height:7px; border-radius:50%; flex-shrink:0;}
  .prio-baixa .prio-dot, .prio-baixa{color:var(--ink-500);}
  .prio-media .prio-dot, .prio-media{color:var(--accent);}
  .prio-alta .prio-dot, .prio-alta{color:var(--amber);}
  .prio-urgente .prio-dot, .prio-urgente{color:var(--red);}

  .fab{
    position:fixed; right:20px; bottom:24px; width:50px; height:50px; border-radius:50%;
    background:var(--ink-900); color:#fff;
    display:flex; align-items:center; justify-content:center; box-shadow:var(--shadow-lg);
    transition:transform .12s var(--ease), background .12s var(--ease); z-index:40;
  }
  .fab:hover{background:var(--accent);}
  .fab:active{transform:scale(.95);}

  .empty-state{text-align:center; padding:60px 20px; color:var(--ink-400);}
  .empty-state .ic{margin-bottom:14px; color:var(--ink-200);}
  .empty-state .et{font-weight:600; color:var(--ink-600); margin-bottom:4px; font-size:13.5px;}
  .empty-state .ed{font-size:12.5px;}

  /* Form (novo chamado) */
  .form-wrap{padding:18px 16px 100px 16px; max-width:560px; margin:0 auto;}
  .field{display:flex; flex-direction:column; gap:6px; margin-bottom:16px;}
  .field label{font-size:12px; font-weight:600; color:var(--ink-600);}
  .field input, .field select, .field textarea{
    border:1px solid var(--ink-200); border-radius:var(--radius); padding:10px 12px; font-size:13.5px;
    outline:none; transition:border-color .15s var(--ease), box-shadow .15s var(--ease); color:var(--ink-900); background:var(--white);
  }
  .field input:focus, .field select:focus, .field textarea:focus{border-color:var(--accent); box-shadow:0 0 0 3px var(--accent-light);}
  .field textarea{resize:vertical; min-height:100px;}
  /* Campo de senha com "olhinho" pra mostrar/ocultar o que foi digitado —
     evita erro de digitação silencioso (site errado da senha sem perceber),
     principalmente em celular. */
  .pwd-field-wrap{position:relative; width:100%;}
  .pwd-field-wrap input{width:100%; box-sizing:border-box; padding-right:38px;}
  .pwd-toggle-btn{
    position:absolute; right:4px; top:50%; transform:translateY(-50%);
    border:none; background:none; padding:6px; margin:0; cursor:pointer;
    color:var(--ink-400,#9aa0ac); display:flex; align-items:center; justify-content:center;
    border-radius:6px;
  }
  .pwd-toggle-btn:hover{color:var(--ink-700,#444);}
  .photo-btn{
    display:inline-flex; align-items:center; gap:7px; padding:9px 14px; border-radius:var(--radius);
    background:var(--white); color:var(--ink-700); font-weight:600; font-size:12.5px; border:1px solid var(--ink-200);
    transition:border-color .15s var(--ease), background .15s var(--ease);
  }
  .photo-btn:hover{border-color:var(--accent); background:var(--accent-light); color:var(--accent);}

  /* Atalhos de categoria (Novo chamado) — grade de cartões em vez de dropdown,
     pra quem está abrindo o chamado escolher em 1 toque. "Outros" sempre por
     último (ver renderNewTicketFormFields em app.js). */
  .cat-card-grid{display:grid; grid-template-columns:repeat(3, 1fr); gap:8px;}
  .cat-card{
    display:flex; flex-direction:column; align-items:center; justify-content:center; gap:7px;
    padding:14px 6px; border:1px solid var(--ink-200); border-radius:var(--radius-md);
    background:var(--white); cursor:pointer; text-align:center;
    transition:border-color .15s var(--ease), background .15s var(--ease), transform .1s var(--ease);
  }
  .cat-card:hover{border-color:var(--brand-green); background:var(--brand-green-light);}
  .cat-card:active{transform:scale(.97);}
  .cat-card.selected{border-color:var(--brand-green); background:var(--brand-green-light);}
  .cat-card .cc-ic{
    width:32px; height:32px; border-radius:9px; background:var(--ink-100); color:var(--ink-700);
    display:flex; align-items:center; justify-content:center; flex-shrink:0; transition:background .15s var(--ease), color .15s var(--ease);
  }
  .cat-card.selected .cc-ic{background:var(--brand-green); color:#fff;}
  .cat-card .cc-label{font-size:11.5px; font-weight:600; color:var(--ink-800); line-height:1.25;}
  @media (max-width:380px){ .cat-card-grid{grid-template-columns:repeat(2, 1fr);} }
  .attach-grid{display:flex; gap:8px; flex-wrap:wrap; margin-top:10px;}
  .attach-thumb{position:relative; width:60px; height:60px; border-radius:8px; overflow:hidden; border:1px solid var(--ink-150);}
  .attach-thumb img{width:100%; height:100%; object-fit:cover;}
  .attach-thumb .rm{position:absolute; top:2px; right:2px; width:16px; height:16px; border-radius:50%; background:rgba(20,23,31,.65); color:#fff; font-size:10px; display:flex; align-items:center; justify-content:center;}

  .btn{padding:10px 18px; border-radius:var(--radius); font-size:13.5px; font-weight:600; transition:background .15s var(--ease), border-color .15s var(--ease); width:100%; text-align:center;}
  .btn-primary{background:var(--ink-900); color:#fff;}
  .btn-primary:hover{background:var(--accent);}
  .btn-primary:disabled{opacity:.45; cursor:not-allowed;}
  .btn-ghost{background:var(--white); color:var(--ink-700); border:1px solid var(--ink-200);}
  .btn-ghost:hover{border-color:var(--ink-400);}

  /* Thread (mensagens) — usado por usuário e admin. #uViewDetail é só a
     "moldura" (tela cheia no celular; vira o fundo do popup no computador,
     via a media query lá embaixo) — quem tem a cara de cartão (fundo
     branco, cantos arredondados, etc) é sempre o filho .thread-col. */
  #uViewDetail:not(.hidden){display:flex; flex-direction:column; flex:1; min-height:0;}
  .thread-col{display:flex; flex-direction:column; max-width:680px; margin:0 auto; width:100%; flex:1; min-height:0;}
  .thread-status-row{padding:12px 16px; display:flex; align-items:center; gap:10px; border-bottom:1px solid var(--ink-150); background:var(--white); flex-shrink:0;}
  .thread-status-row .tt{font-size:13px; font-weight:600; flex:1; min-width:0; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; color:var(--ink-900);}
  select.status-select{border:1px solid var(--ink-200); border-radius:6px; padding:5px 8px; font-size:11.5px; font-weight:600; background:var(--white); color:var(--ink-800);}

  /* Acompanhamento do chamado (tipo rastreio de pedido) — mostra a mesma
     etapa que a equipe move no Quadro, direto pra quem abriu o chamado.
     Atualiza sozinho porque essa tela já é reprocessada pelo polling
     automático (refreshLiveData), sem precisar de F5. */
  .ptrack{padding:14px 20px 4px; background:var(--white); border-bottom:1px solid var(--ink-150); flex-shrink:0;}
  .ptrack-steps{display:flex; align-items:flex-start;}
  .ptrack-step{display:flex; flex-direction:column; align-items:center; flex-shrink:0; width:74px;}
  .ptrack-dot{width:22px; height:22px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:10.5px; font-weight:700; background:var(--ink-100); color:var(--ink-400); border:2px solid var(--ink-150); flex-shrink:0; transition:background .2s var(--ease), border-color .2s var(--ease), color .2s var(--ease);}
  .ptrack-step.done .ptrack-dot{background:var(--green); color:#fff; border-color:var(--green);}
  .ptrack-step.active .ptrack-dot{background:var(--accent); color:#fff; border-color:var(--accent); box-shadow:0 0 0 4px var(--accent-light);}
  .ptrack-step.blocked .ptrack-dot{background:var(--red); color:#fff; border-color:var(--red);}
  .ptrack-label{font-size:9.5px; color:var(--ink-400); margin-top:6px; text-align:center; font-weight:600; line-height:1.3;}
  .ptrack-step.done .ptrack-label, .ptrack-step.active .ptrack-label, .ptrack-step.blocked .ptrack-label{color:var(--ink-900);}
  .ptrack-line{flex:1; height:2px; background:var(--ink-150); margin-top:10px; min-width:8px; transition:background .2s var(--ease);}
  .ptrack-line.done{background:var(--green);}
  .ptrack-blocked-msg{margin:10px 0 12px; font-size:11.5px; color:var(--red); background:var(--red-bg); border-radius:8px; padding:8px 10px; font-weight:600;}

  .messages{padding:16px; display:flex; flex-direction:column; gap:14px; flex:1; overflow-y:auto; background:var(--ink-50); min-height:0;}
  .msg{display:flex; gap:9px; max-width:78%;}
  .msg.me{margin-left:auto; flex-direction:row-reverse;}
  .msg .m-avatar{width:26px; height:26px; border-radius:50%; flex-shrink:0; display:flex; align-items:center; justify-content:center; font-size:10px; font-weight:600; color:#fff; background:var(--ink-700);}
  .msg.me .m-avatar{background:var(--accent);}
  .msg .m-bubble{background:var(--white); border:1px solid var(--ink-150); border-radius:10px 10px 10px 3px; padding:10px 12px;}
  .msg.me .m-bubble{background:var(--ink-900); border-color:var(--ink-900); color:#fff; border-radius:10px 10px 3px 10px;}
  .msg .m-author{font-size:10.5px; font-weight:600; margin-bottom:3px; color:var(--ink-400);}
  .msg.me .m-author{color:#a9b0c0;}
  .msg .m-text{font-size:13px; line-height:1.5;}
  .msg .m-time{font-size:10px; color:var(--ink-400); margin-top:4px; padding:0 2px;}
  .msg.me .m-time{text-align:right;}
  .m-attachments{margin-top:8px;}
  .m-attachments img{width:140px; border-radius:7px; border:1px solid var(--ink-150); cursor:pointer;}

  .composer{border-top:1px solid var(--ink-150); padding:12px 14px; background:var(--white); flex-shrink:0;}
  .attach-preview{display:flex; gap:8px; margin-bottom:8px; flex-wrap:wrap;}
  .composer-row{display:flex; align-items:flex-end; gap:8px;}
  .composer textarea{
    flex:1; resize:none; border:1px solid var(--ink-200); border-radius:9px; padding:10px 12px;
    font-size:13.5px; outline:none; min-height:40px; max-height:110px;
    transition:border-color .15s var(--ease), box-shadow .15s var(--ease);
  }
  .composer textarea:focus{border-color:var(--accent); box-shadow:0 0 0 3px var(--accent-light);}
  .attach-btn, .send-btn{width:38px; height:38px; border-radius:9px; flex-shrink:0; display:flex; align-items:center; justify-content:center; transition:background .15s var(--ease);}
  .attach-btn{background:var(--ink-100); color:var(--ink-600);}
  .attach-btn:hover{background:var(--ink-150);}
  .send-btn{background:var(--ink-900); color:#fff;}
  .send-btn:hover{background:var(--accent);}
  .send-btn:disabled{opacity:.4;}

  /* ===================== ADMIN APP ===================== */
  #adminApp{flex-direction:row; height:100vh; min-height:0;}
  .admin-sidebar{
    width:212px; flex-shrink:0; background:var(--ink-900); color:#aab0bd;
    display:flex; flex-direction:column; padding:18px 12px; height:100vh;
  }
  .admin-sidebar .brand{display:flex; align-items:center; gap:9px; padding:4px 6px 22px 6px;}
  .admin-sidebar .logo{width:26px; height:26px; border-radius:6px; background:var(--accent); display:flex; align-items:center; justify-content:center; font-weight:700; color:#fff; font-size:12px;}
  .admin-sidebar .name{font-weight:600; font-size:13.5px; color:#fff;}
  .a-nav{display:flex; flex-direction:column; gap:1px;}
  .a-nav-item{display:flex; align-items:center; gap:10px; padding:9px 10px; border-radius:6px; color:#aab0bd; font-size:13px; font-weight:500; transition:background .15s var(--ease), color .15s var(--ease); position:relative;}
  .a-nav-item:hover{background:rgba(255,255,255,.05); color:#fff;}
  .a-nav-item.active{background:rgba(255,255,255,.07); color:#fff;}
  .a-nav-item.active::before{content:""; position:absolute; left:-12px; top:50%; transform:translateY(-50%); width:3px; height:16px; background:var(--accent); border-radius:0 3px 3px 0;}
  .a-nav-item .ic{width:16px; height:16px; flex-shrink:0;}
  .admin-sidebar .sep{flex:1;}
  .a-logout{display:flex; align-items:center; gap:10px; padding:9px 10px; border-radius:6px; color:#828998; font-size:12.5px; font-weight:500;}
  .a-logout:hover{background:rgba(255,255,255,.05); color:#fff;}

  .admin-main{flex:1; min-width:0; display:flex; flex-direction:column; height:100vh; overflow-y:auto;}
  .a-view{padding:20px 26px 100px 26px; flex:1; min-height:0;}

  /* Dashboard — cards coloridos estilo GLPI */
  .kpi-grid{display:grid; grid-template-columns:repeat(4,1fr); gap:14px; margin-bottom:18px;}
  .kpi-card{border-radius:12px; padding:16px 18px;}
  .kpi-card.kpi-blue{background:var(--accent-light);}
  .kpi-card.kpi-amber{background:var(--amber-bg);}
  .kpi-card.kpi-green{background:var(--green-bg);}
  .kpi-card.kpi-violet{background:var(--violet-bg);}
  .kpi-top-row{display:flex; align-items:center; gap:7px; margin-bottom:10px; opacity:.8;}
  .kpi-top-row .ic{width:15px; height:15px;}
  .kpi-label{font-size:11.5px; font-weight:600;}
  .kpi-value{font-size:26px; font-weight:700; letter-spacing:-.4px;}
  .kpi-blue .kpi-top-row, .kpi-blue .kpi-value{color:var(--accent-dark);}
  .kpi-amber .kpi-top-row, .kpi-amber .kpi-value{color:#92400e;}
  .kpi-green .kpi-top-row, .kpi-green .kpi-value{color:#166534;}
  .kpi-violet .kpi-top-row, .kpi-violet .kpi-value{color:var(--violet);}
  .kpi-blue .kpi-label{color:var(--accent-dark);}
  .kpi-amber .kpi-label{color:#92400e;}
  .kpi-green .kpi-label{color:#166534;}
  .kpi-violet .kpi-label{color:var(--violet);}

  /* Inteligência de Chamados */
  .intel-cards{display:flex; flex-direction:column; gap:10px;}
  .intel-card{display:flex; align-items:flex-start; gap:12px; padding:13px 15px; border-radius:10px; border:1px solid var(--ink-150); background:var(--ink-50);}
  .intel-card.warn{background:var(--amber-bg); border-color:#f0dcae;}
  .intel-card.bad{background:var(--red-bg); border-color:#f2c6c3;}
  .intel-card .ic-badge{width:30px; height:30px; border-radius:8px; display:flex; align-items:center; justify-content:center; flex-shrink:0; background:var(--white); color:var(--ink-700);}
  .intel-card.warn .ic-badge{color:var(--amber);}
  .intel-card.bad .ic-badge{color:var(--red);}
  .intel-card .ic-text{font-size:12.5px; color:var(--ink-700); line-height:1.5;}
  .intel-card .ic-text b{color:var(--ink-900);}
  .ic-nr{display:flex; align-items:flex-start; gap:7px; margin-top:6px; font-size:11.5px; color:var(--ink-600); line-height:1.5;}
  .nr-tag{flex-shrink:0; background:var(--violet-bg); color:var(--violet); font-weight:700; font-size:10.5px; padding:2px 7px; border-radius:5px; margin-top:1px;}
  .intel-card .ic-links{margin-top:7px; display:flex; gap:6px; flex-wrap:wrap;}
  .intel-link{font-size:11px; font-weight:700; color:var(--accent); background:var(--white); border:1px solid var(--ink-200); border-radius:6px; padding:3px 8px; cursor:pointer; transition:border-color .15s var(--ease);}
  .intel-link:hover{border-color:var(--accent);}
  .intel-empty{font-size:12.5px; color:var(--ink-400); padding:6px 0;}

  .sla-inline{display:inline-flex; align-items:center; gap:4px; font-size:10.5px; font-weight:700; white-space:nowrap; flex-shrink:0;}
  .sla-inline .sd{width:6px; height:6px; border-radius:50%; background:currentColor;}
  .sla-ok{color:var(--green);}
  .sla-risco{color:var(--amber);}
  .sla-estourado{color:var(--red);}

  .dash-row{display:grid; grid-template-columns:1fr 1fr; gap:16px; margin-bottom:16px;}
  .panel{background:var(--white); border:1px solid var(--ink-150); border-radius:var(--radius-md); padding:18px 20px;}
  .panel-head{display:flex; align-items:center; justify-content:space-between; margin-bottom:14px;}
  .panel-head h3{font-size:13px; font-weight:600; color:var(--ink-900);}
  .panel-head .muted{font-size:11.5px; color:var(--ink-400);}
  .chart-wrap{height:190px; position:relative;}

  .cat-bars{display:flex; flex-direction:column; gap:11px;}
  .cat-bar-row{display:flex; align-items:center; gap:12px; font-size:12px;}
  .cat-bar-row .cl{width:110px; flex-shrink:0; color:var(--ink-600); font-weight:500;}
  .cat-bar-track{flex:1; height:6px; background:var(--ink-100); border-radius:6px; overflow:hidden;}
  .cat-bar-fill{height:100%; border-radius:6px; background:var(--accent);}
  .cat-bar-row .cn{width:24px; text-align:right; font-weight:600; color:var(--ink-800); flex-shrink:0;}

  /* ===================== EXPORTAR RELATÓRIO ===================== */
  .export-wrap{position:relative; flex-shrink:0; margin-right:6px;}
  .export-btn{display:flex; align-items:center; gap:7px; padding:8px 14px; border-radius:8px; background:var(--white); border:1px solid var(--ink-200); color:var(--ink-700); font-size:12.5px; font-weight:600; transition:border-color .15s var(--ease), color .15s var(--ease);}
  .export-btn:hover{border-color:var(--accent); color:var(--accent);}
  .export-menu{position:absolute; top:calc(100% + 8px); right:0; background:var(--white); border:1px solid var(--ink-150); border-radius:10px; box-shadow:var(--shadow-lg); padding:6px; width:216px; z-index:50;}
  .export-menu button{display:flex; align-items:center; gap:10px; width:100%; padding:9px 10px; border-radius:7px; font-size:12.5px; font-weight:500; color:var(--ink-700); text-align:left;}
  .export-menu button:hover{background:var(--ink-50);}
  .em-ic{flex-shrink:0; width:34px; text-align:center; font-size:9.5px; font-weight:700; padding:4px 0; border-radius:5px; background:var(--ink-100); color:var(--ink-600);}

  /* ===================== RELATÓRIO IMPRIMÍVEL (PDF) ===================== */
  .print-only{display:none;}
  @media print{
    body *{ visibility:hidden; }
    #printReport, #printReport *{ visibility:visible; }
    #printReport{ position:absolute; top:0; left:0; width:100%; display:block !important; padding:24px; }
  }
  .pr-header{display:flex; align-items:center; gap:14px; border-bottom:2px solid #14171f; padding-bottom:14px; margin-bottom:16px;}
  .pr-logo{width:36px; height:36px; border-radius:8px; background:#14171f; color:#fff; display:flex; align-items:center; justify-content:center; font-weight:700; font-size:14px; flex-shrink:0;}
  .pr-title{font-size:16px; font-weight:700; color:#14171f;}
  .pr-sub{font-size:11px; color:#6b7280;}
  .pr-date{margin-left:auto; font-size:11px; color:#6b7280; white-space:nowrap;}
  .pr-kpis{display:flex; gap:26px; margin-bottom:16px;}
  .pr-kpis div{display:flex; flex-direction:column;}
  .pr-kpis b{font-size:20px; color:#14171f;}
  .pr-kpis span{font-size:10.5px; color:#6b7280;}
  .pr-alert{background:#fdf0ef; border:1px solid #f2c6c3; color:#b91c1c; font-size:11.5px; padding:9px 12px; border-radius:8px; margin-bottom:14px;}
  .pr-section-title{font-size:12.5px; font-weight:700; color:#14171f; margin:16px 0 8px 0;}
  .pr-list{font-size:11px; color:#3a3f4b; padding-left:18px; margin-bottom:8px;}
  .pr-table{width:100%; border-collapse:collapse; font-size:9.5px;}
  .pr-table th, .pr-table td{border:1px solid #e4e6ea; padding:5px 7px; text-align:left;}
  .pr-table th{background:#f5f6f8; font-weight:700;}
  .pr-footer{margin-top:18px; font-size:10px; color:#8a909b; border-top:1px solid #e4e6ea; padding-top:10px;}

  /* ===================== INTEGRAÇÕES (API de Dados / WhatsApp / Teams) ===================== */
  .int-domain-toggle{display:flex; gap:8px; margin-bottom:18px; border-bottom:1px solid var(--ink-150); padding-bottom:16px; flex-wrap:wrap;}
  .int-domain-btn{display:flex; align-items:center; gap:8px; padding:11px 18px; border-radius:9px; font-size:13px; font-weight:600; color:var(--ink-500); background:var(--ink-50); border:1px solid var(--ink-150); transition:all .15s var(--ease);}
  .int-domain-btn:hover:not(.active){border-color:var(--ink-300); color:var(--ink-700);}
  .int-domain-btn.active{background:var(--ink-900); color:#fff; border-color:var(--ink-900);}
  .int-tab{display:none;}
  .int-tab.active{display:block;}
  .int-panel-head{display:flex; align-items:flex-start; gap:12px; margin-bottom:16px;}
  .int-panel-ic{width:36px; height:36px; border-radius:9px; background:var(--accent-light); color:var(--accent); display:flex; align-items:center; justify-content:center; flex-shrink:0;}
  .int-panel-head h3{font-size:14px; font-weight:700; color:var(--ink-900);}
  .int-panel-head p{font-size:12px; color:var(--ink-500); margin-top:2px; line-height:1.5;}
  /* minmax(0,1fr) em vez de só "1fr": por padrão uma coluna de grid nunca
     fica menor que o conteúdo "não pode quebrar" de dentro dela (o
     min-content de um <input>) — então com só "1fr 1fr" a 2ª coluna
     "empurra" pra fora do card sempre que o card é estreito (era o que
     causava o campo vazando pra fora do card branco no admin.html).
     minmax(0,1fr) permite a coluna encolher de verdade. */
  .int-fields{display:grid; grid-template-columns:minmax(0,1fr) minmax(0,1fr); gap:16px; margin-bottom:6px;}
  .int-actions{display:flex; align-items:center; gap:10px; flex-wrap:wrap; margin-bottom:14px;}
  .int-toggle{display:flex; align-items:center; gap:7px; font-size:12px; color:var(--ink-600); font-weight:500; margin-left:4px;}
  .int-toggle input{width:15px; height:15px; accent-color:var(--accent);}
  .int-log{display:flex; flex-direction:column; gap:6px; margin-bottom:6px;}
  .int-log-empty{font-size:12px; color:var(--ink-400); padding:4px 0;}
  .int-log-item{display:flex; align-items:center; gap:9px; font-size:11.5px; color:var(--ink-600); padding:7px 10px; border-radius:7px; background:var(--ink-50);}
  .ill-dot{width:7px; height:7px; border-radius:50%; background:var(--ink-300); flex-shrink:0;}
  .int-log-item.ok .ill-dot{background:var(--green);}
  .int-log-item.err .ill-dot{background:var(--red);}
  .ill-msg{flex:1;}
  .ill-time{color:var(--ink-400); font-size:10.5px; flex-shrink:0;}
  .int-schema{margin-top:10px; border-top:1px solid var(--ink-100); padding-top:10px;}
  .int-schema summary{cursor:pointer; font-size:12px; font-weight:600; color:var(--ink-600);}
  .int-schema pre{margin-top:10px; background:var(--ink-900); color:#d7dbe3; font-size:11px; padding:14px; border-radius:8px; overflow-x:auto; line-height:1.6;}
  .int-schema-note{font-size:11px; color:var(--ink-400); margin-top:8px; line-height:1.5;}
  .int-disclaimer{font-size:11.5px; color:var(--ink-400); line-height:1.6; padding:2px 2px;}

  /* ===================== LEGISLAÇÃO (biblioteca de consulta) ===================== */
  .legal-head{display:flex; align-items:flex-start; justify-content:space-between; gap:16px; margin-bottom:16px; flex-wrap:wrap;}
  .legal-head h2{font-size:17px; font-weight:700; letter-spacing:-.2px; color:var(--ink-900); margin-bottom:4px;}
  .legal-updated{flex-shrink:0; font-size:11px; font-weight:600; color:var(--ink-500); background:var(--ink-100); border-radius:20px; padding:6px 12px; white-space:nowrap; display:inline-block;}
  .legal-review-note{font-size:10.5px; color:var(--ink-400); margin-top:5px;}
  .legal-domain-toggle{display:flex; gap:8px; margin-bottom:16px; border-bottom:1px solid var(--ink-150); padding-bottom:16px;}
  .legal-domain-btn{display:flex; align-items:center; gap:8px; padding:11px 18px; border-radius:9px; font-size:13px; font-weight:600; color:var(--ink-500); background:var(--ink-50); border:1px solid var(--ink-150); transition:all .15s var(--ease);}
  .legal-domain-btn:hover:not(.active){border-color:var(--ink-300); color:var(--ink-700);}
  .legal-domain-btn.active{background:var(--ink-900); color:#fff; border-color:var(--ink-900);}
  .legal-toolbar{display:flex; align-items:center; gap:10px; flex-wrap:wrap; margin-bottom:16px;}
  .legal-chips{display:flex; gap:7px; flex-wrap:wrap; flex:1;}
  .legal-toolbar .search-box{margin-left:0; width:220px;}

  .law-cards{display:flex; flex-direction:column; gap:10px;}
  .law-card{background:var(--white); border:1px solid var(--ink-150); border-radius:var(--radius-md); overflow:hidden; transition:border-color .15s var(--ease);}
  .law-card:hover{border-color:var(--ink-200);}
  .law-card-head{display:flex; align-items:center; gap:12px; width:100%; padding:15px 18px; text-align:left;}
  .law-nr-badge{flex-shrink:0; font-size:11px; font-weight:700; padding:4px 9px; border-radius:5px; background:var(--violet-bg); color:var(--violet);}
  .lch-text{flex:1; min-width:0;}
  .law-headline{font-size:14px; font-weight:700; color:var(--ink-900); letter-spacing:-.1px; line-height:1.35;}
  .law-cat-tag{font-size:11px; color:var(--ink-400); font-weight:500; margin-top:2px;}
  .law-card .chev{flex-shrink:0; color:var(--ink-400); transition:transform .2s var(--ease);}
  .law-card.open .chev{transform:rotate(180deg);}
  .law-card-body{max-height:0; overflow:hidden; transition:max-height .25s var(--ease);}
  .law-card.open .law-card-body{max-height:420px;}
  .law-card-body-inner{padding:0 18px 18px 18px; border-top:1px solid var(--ink-100); padding-top:14px;}
  .law-resumo{font-size:12.5px; color:var(--ink-600); line-height:1.65; margin-bottom:12px;}
  .law-prazo{display:flex; align-items:flex-start; gap:8px; font-size:12px; color:var(--ink-700); background:var(--ink-50); border-radius:8px; padding:9px 11px; margin-bottom:10px; font-weight:500;}
  .law-prazo svg{flex-shrink:0; margin-top:1px; color:var(--ink-500);}
  .law-aplica{font-size:12px; color:var(--ink-600); line-height:1.6; margin-bottom:10px;}
  .law-aplica b{color:var(--ink-900);}
  .law-fonte{font-size:11px; color:var(--ink-400);}

  /* Grau de responsabilidade da norma — cor forte e consistente em TODO
     lugar que o chamado aparece (alerta no detalhe, badge na lista, card
     do Kanban, tooltip): vermelho = crítica (risco de vida/ação imediata
     sem tolerância), laranja = alta, âmbar = média, verde-azulado = baixa
     (obrigação administrativa/contínua, sem risco agudo). */
  .sev-critica{ --sev:var(--red); --sev-bg:var(--red-bg); --sev-border:#f0b3ae; }
  .sev-alta{ --sev:var(--orange); --sev-bg:var(--orange-bg); --sev-border:#f3c39f; }
  .sev-media{ --sev:var(--amber); --sev-bg:var(--amber-bg); --sev-border:#f0dcae; }
  .sev-baixa{ --sev:var(--teal); --sev-bg:var(--teal-bg); --sev-border:#a9dcd6; }

  /* Alerta de norma no chamado individual — aparece assim que o chamado é
     aberto (painel de detalhe e card do Kanban), sem esperar recorrência. */
  .norm-alert{background:var(--sev-bg); border:1px solid var(--sev-border); border-radius:10px; padding:12px 14px; margin-bottom:18px;}
  .norm-alert-head{display:flex; align-items:center; gap:8px; margin-bottom:7px; flex-wrap:wrap;}
  .norm-alert-title{font-size:12.5px; font-weight:700; color:var(--ink-900); flex:1; min-width:0;}
  .norm-alert-action{font-size:12px; color:var(--ink-700); line-height:1.55; margin-bottom:8px;}
  .norm-alert-prazo{font-size:11.5px; color:var(--sev); font-weight:600; line-height:1.5;}
  .norm-alert-prazo b{font-weight:700;}
  .law-nr-badge.sev-critica, .law-nr-badge.sev-alta, .law-nr-badge.sev-media, .law-nr-badge.sev-baixa{background:var(--white); color:var(--sev); border:1.5px solid var(--sev);}
  .sev-pill{font-size:9.5px; font-weight:700; text-transform:uppercase; letter-spacing:.4px; color:var(--sev); background:var(--white); padding:2px 7px; border-radius:20px; border:1px solid var(--sev-border);}

  /* Badge compacto de norma — na lista de chamados e no card do Kanban,
     pra aparecer sem precisar abrir o chamado, com a mesma cor de
     severidade do alerta completo. O tooltip com os detalhes (.nr-tooltip)
     é um elemento único, fixado no body via JS, por isso fica fora do
     fluxo normal do documento aqui e não é cortado pelo "overflow" das
     listas/colunas roláveis. */
  .nr-mini{display:inline-flex; align-items:center; background:var(--sev-bg); color:var(--sev); font-weight:700; font-size:10px; padding:1px 6px; border-radius:5px; letter-spacing:.2px; cursor:default; border:1px solid var(--sev-border); white-space:nowrap; flex-shrink:0;}
  .nr-tooltip{position:fixed; z-index:500; width:230px; background:var(--ink-900); color:#fff; font-size:11.5px; line-height:1.55; font-weight:500; padding:10px 12px; border-radius:9px; box-shadow:var(--shadow-lg); opacity:0; pointer-events:none; transition:opacity .12s var(--ease); text-align:left; border-top:3px solid var(--sev, var(--violet));}
  .nr-tooltip.show{opacity:1;}
  .nr-tooltip-sev{display:inline-block; font-size:9.5px; font-weight:700; text-transform:uppercase; letter-spacing:.4px; color:var(--sev); margin-bottom:5px;}
  .nr-tooltip b{display:block; color:#fff; margin-bottom:4px; font-size:11.5px;}
  .nr-tooltip i{display:block; margin-top:6px; color:#c7c7d6; font-style:normal;}
  .legal-empty{text-align:center; padding:40px 20px; color:var(--ink-400); font-size:12.5px;}

  /* ===================== KANBAN (Quadro do time) ===================== */
  .kanban-toolbar{display:flex; align-items:center; justify-content:space-between; gap:16px; flex-wrap:wrap; margin-bottom:16px;}
  /* Botão "Responder" — pula pro próximo chamado com comentário interno que
     ainda não foi respondido por quem está logado (ver jumpToNextPendingReply
     no app.js). Fica destacado em vermelho só quando existe algo pendente. */
  .kanban-reply-btn{display:inline-flex; align-items:center; gap:7px; padding:8px 14px; border-radius:9px; border:1px solid var(--ink-200); background:var(--white); color:var(--ink-600); font-size:12.5px; font-weight:600; cursor:pointer; transition:border-color .15s var(--ease), color .15s var(--ease), background .15s var(--ease); flex-shrink:0;}
  .kanban-reply-btn:hover{border-color:var(--ink-300);}
  .kanban-reply-btn:disabled{opacity:.5; cursor:default;}
  .kanban-reply-btn.has-pending{border-color:var(--red); color:var(--red); background:var(--red-bg);}
  .kanban-reply-count{display:inline-flex; align-items:center; justify-content:center; min-width:17px; height:17px; padding:0 4px; border-radius:20px; background:var(--red); color:#fff; font-size:10px; font-weight:700;}
  .kanban-assignee-filter{border:1px solid var(--ink-200); border-radius:6px; padding:7px 10px; font-size:12.5px; color:var(--ink-800); background:var(--white); min-width:190px; flex-shrink:0;}
  .kanban-assignee-filter:focus{border-color:var(--accent); outline:none;}
  .kanban-legend{display:flex; align-items:center; gap:14px; flex-wrap:wrap;}
  .kanban-legend-item{display:flex; align-items:center; gap:6px; font-size:11.5px; color:var(--ink-500); font-weight:500; white-space:nowrap;}
  .kdot{width:8px; height:8px; border-radius:50%; flex-shrink:0; display:inline-block;}

  .kanban-board{display:flex; gap:14px; overflow-x:auto; padding-bottom:10px; align-items:flex-start;}
  .kanban-col{flex:0 0 268px; background:var(--ink-50); border-radius:12px; padding:12px; display:flex; flex-direction:column; max-height:calc(100vh - 230px); min-height:160px;}
  .kanban-col-head{display:flex; align-items:center; gap:8px; padding:2px 4px 12px 4px; flex-shrink:0;}
  .kanban-col-head .kdot{width:9px; height:9px;}
  .kanban-col-head .kct{font-size:12.5px; font-weight:700; color:var(--ink-800); flex:1;}
  .kanban-col-head .kcn{font-size:11px; font-weight:700; color:var(--ink-500); background:var(--white); border-radius:12px; padding:2px 8px;}
  .kanban-col-body{flex:1; overflow-y:auto; display:flex; flex-direction:column; gap:9px;}
  .kanban-col-empty{font-size:11.5px; color:var(--ink-400); text-align:center; padding:18px 8px;}

  .kanban-card{position:relative; background:var(--white); border:1px solid var(--ink-150); border-radius:10px; padding:12px; cursor:grab; transition:border-color .15s var(--ease), box-shadow .15s var(--ease); touch-action:none; user-select:none;}
  .kanban-card:hover{border-color:var(--ink-300); box-shadow:var(--shadow-sm);}
  .kanban-card.dragging{box-shadow:var(--shadow-lg); cursor:grabbing; opacity:.97; transition:none;}
  /* Chama atenção pro card que tem comentário interno esperando resposta —
     some sozinho assim que a pessoa logada comenta (ver kanbanPendingReply). */
  .kanban-card.pending-reply{border-color:var(--red); box-shadow:0 0 0 1px var(--red);}
  .kanban-card-pending-dot{position:absolute; top:-5px; right:-5px; width:11px; height:11px; border-radius:50%; background:var(--red); border:2px solid var(--white); box-shadow:0 0 0 2px var(--red-bg);}
  .kanban-col-body.drop-target{background:var(--accent-light); outline:2px dashed var(--accent); outline-offset:-2px; border-radius:8px;}
  .kanban-card-top{display:flex; align-items:center; justify-content:space-between; gap:8px; margin-bottom:8px;}
  .kanban-card-title{font-size:12.5px; font-weight:600; color:var(--ink-900); line-height:1.4; margin-bottom:9px; display:-webkit-box; -webkit-line-clamp:2; -webkit-box-orient:vertical; overflow:hidden;}
  .kanban-card-meta{display:flex; align-items:center; gap:6px; font-size:11px; color:var(--ink-400);}
  .kanban-card-req{overflow:hidden; text-overflow:ellipsis; white-space:nowrap; flex:1; min-width:0;}
  .kanban-card-foot{display:flex; align-items:center; justify-content:space-between; gap:8px; margin-top:10px; padding-top:10px; border-top:1px solid var(--ink-100);}
  .kanban-card-comments{display:flex; align-items:center; gap:4px; font-size:11px; color:var(--ink-400); font-weight:600; flex-shrink:0;}
  .kanban-stage-select{font-size:10.5px; font-weight:600; border:1px solid var(--ink-200); border-radius:6px; padding:4px 6px; background:var(--white); color:var(--ink-700); max-width:118px; flex-shrink:0;}

  .kanban-modal-backdrop{position:fixed; inset:0; background:rgba(20,23,31,.45); z-index:95;}
  .kanban-modal{
    position:fixed; top:50%; left:50%; transform:translate(-50%,-50%); z-index:96;
    background:var(--white); border-radius:14px; box-shadow:var(--shadow-lg); width:92%; max-width:520px;
    max-height:86vh; overflow-y:auto; padding:22px 24px 24px 24px;
  }
  .kanban-modal .mt{font-size:15px; font-weight:700; color:var(--ink-900); display:flex; align-items:center; gap:8px;}
  .km-meta{display:grid; grid-template-columns:1fr 1fr; gap:12px; margin:16px 0;}
  .km-meta-item label{display:block; font-size:10.5px; font-weight:700; text-transform:uppercase; letter-spacing:.4px; color:var(--ink-400); margin-bottom:3px;}
  .km-meta-item span{font-size:12.5px; color:var(--ink-800); font-weight:500;}
  .km-meta-item select{width:100%; border:1px solid var(--ink-200); border-radius:6px; padding:5px 6px; font-size:12.5px; font-weight:500; color:var(--ink-800); background:var(--white);}
  .km-stage-field{margin-bottom:18px;}
  .km-stage-field label{display:block; font-size:11px; font-weight:600; color:var(--ink-600); margin-bottom:6px;}
  .km-stage-field select{width:100%; border:1px solid var(--ink-200); border-radius:8px; padding:9px 10px; font-size:13px; background:var(--white); color:var(--ink-900);}
  .km-comments-head{display:flex; align-items:center; gap:8px; font-size:11px; font-weight:700; text-transform:uppercase; letter-spacing:.4px; color:var(--ink-400); margin-bottom:8px;}
  .km-pending-tag{font-size:10px; font-weight:700; text-transform:none; letter-spacing:0; color:var(--red); background:var(--red-bg); padding:2px 8px; border-radius:20px;}
  .km-comments-empty{font-size:12px; color:var(--ink-400); padding:10px 2px;}
  .km-comment-author-row{display:flex; align-items:center; gap:8px; margin-bottom:8px;}
  .km-comment-author-row label{font-size:11px; font-weight:600; color:var(--ink-600); flex-shrink:0;}
  .km-comment-author-row select{border:1px solid var(--ink-200); border-radius:7px; padding:5px 8px; font-size:12px; background:var(--white); color:var(--ink-800);}
  .composer textarea.km-comment-textarea{resize:vertical; min-height:74px; max-height:220px;}

  /* ===================== CONFIGURAÇÕES / USUÁRIOS (cadastro + permissões) ===================== */
  .sidebar-staff{font-size:11px; color:#828998; padding:2px 10px 10px 10px; line-height:1.5;}
  .sidebar-staff b{color:#fff; font-weight:600;}
  .settings-add-card{background:var(--white); border:1px solid var(--ink-150); border-radius:var(--radius-md); padding:18px 20px; margin-bottom:18px;}
  .settings-add-card h3{font-size:13.5px; font-weight:700; color:var(--ink-900); margin-bottom:14px;}
  .settings-add-fields{display:grid; grid-template-columns:repeat(4,1fr); gap:14px; margin-bottom:4px;}
  .settings-add-fields .field{margin-bottom:0;}
  .settings-add-card .btn{width:auto; padding:9px 20px;}
  .settings-list{display:flex; flex-direction:column; background:var(--white); border:1px solid var(--ink-150); border-radius:var(--radius-md); overflow:hidden;}
  .settings-row{display:flex; align-items:center; justify-content:space-between; gap:16px; padding:14px 18px; border-bottom:1px solid var(--ink-100);}
  .settings-row:last-child{border-bottom:none;}
  .settings-person{display:flex; align-items:center; gap:12px; min-width:0; flex-shrink:0; width:190px;}
  .settings-person .avatar{width:34px; height:34px; font-size:12px; flex-shrink:0;}
  .sp-name{font-size:13px; font-weight:600; color:var(--ink-900);}
  .sp-role{font-size:11px; color:var(--ink-400); margin-top:1px; line-height:1.4;}
  .settings-perms{display:flex; align-items:center; gap:16px; flex-wrap:wrap; flex:1;}
  .settings-perms .int-toggle{margin-left:0; min-width:76px;}
  .settings-perms .settings-subtoggle{color:var(--ink-400); min-width:180px;}
  .settings-perms .settings-subtoggle input:disabled{opacity:.4;}
  .settings-remove{flex-shrink:0; width:28px; height:28px; border-radius:7px; display:flex; align-items:center; justify-content:center; color:var(--ink-400); border:1px solid transparent; transition:all .15s var(--ease);}
  .settings-remove:hover{color:var(--red); background:#fdecec; border-color:#f7d3d3;}
  /* "É terceiro?" (profissional de outra empresa) — etiqueta separada dos
     toggles de acesso (settings-perms), pra não confundir com permissão. */
  .settings-thirdparty{display:flex; align-items:center; gap:10px; flex-shrink:0;}
  .settings-thirdparty .int-toggle{margin-left:0; white-space:nowrap;}

  /* ---- Formulário de abertura de chamado (locais/depto/categorias/campos extra) ---- */
  .muted-inline{font-size:11px; font-weight:400; color:var(--ink-400);}
  .form-config-grid{display:grid; grid-template-columns:repeat(3,1fr); gap:20px; margin-bottom:20px;}
  .form-config-block label{display:block; font-size:12px; font-weight:600; color:var(--ink-600); margin-bottom:8px;}
  .form-config-block .tag-wrap{border:1px solid var(--ink-150); border-radius:var(--radius); padding:10px; min-height:42px;}
  .form-config-toggles{display:flex; align-items:center; gap:24px; flex-wrap:wrap; padding:14px 0; border-top:1px solid var(--ink-100); margin-bottom:6px;}
  .form-config-toggles .int-toggle{margin-left:0;}
  .form-config-custom{border-top:1px solid var(--ink-100); padding-top:16px;}
  .form-config-custom > label{display:block; font-size:12px; font-weight:600; color:var(--ink-600); margin-bottom:10px;}
  .custom-field-row{display:flex; align-items:center; justify-content:space-between; gap:12px; padding:10px 12px; background:var(--ink-50, #f7f8fa); border-radius:8px; margin-bottom:8px;}
  .cfr-label{font-size:12.5px; font-weight:600; color:var(--ink-900);}
  .cfr-opts{font-size:11.5px; color:var(--ink-400); margin-top:2px;}
  .custom-field-add{display:grid; grid-template-columns:1fr 1.4fr auto; gap:10px; align-items:center; margin-top:10px;}
  .custom-field-add input{border:1px solid var(--ink-200); border-radius:7px; padding:9px 11px; font-size:12.5px; background:var(--white); color:var(--ink-800);}
  .custom-field-add input:focus{border-color:var(--accent); outline:none;}
  .custom-field-add .btn{width:auto; padding:9px 18px; white-space:nowrap;}
  .file-chip-list{display:flex; flex-wrap:wrap; gap:8px; margin-top:10px;}
  .file-chip{display:inline-flex; align-items:center; gap:6px; background:var(--ink-100); color:var(--ink-700); font-size:11.5px; font-weight:600; padding:6px 10px; border-radius:8px; text-decoration:none; max-width:220px;}
  .file-chip .fc-name{overflow:hidden; text-overflow:ellipsis; white-space:nowrap;}
  .file-chip .fc-rm{cursor:pointer; color:var(--ink-400); font-size:13px; line-height:1; flex-shrink:0;}
  .file-chip .fc-rm:hover{color:var(--red);}

  /* ===================== INBOX (Chamados) — 3 colunas estilo Front ===================== */
  #aViewList.a-view{padding:0 !important; display:flex; flex-direction:column; overflow:hidden;}
  .inbox-toolbar{display:flex; align-items:center; gap:8px; padding:12px 18px; border-bottom:1px solid var(--ink-150); background:var(--white); flex-shrink:0; flex-wrap:wrap;}
  .chip{padding:6px 12px; border-radius:6px; font-size:12px; font-weight:500; background:var(--white); color:var(--ink-500); border:1px solid var(--ink-200); transition:all .15s var(--ease);}
  .chip.active{background:var(--ink-900); color:#fff; border-color:var(--ink-900);}
  .chip:hover:not(.active){border-color:var(--ink-400); color:var(--ink-800);}
  .search-box{display:flex; align-items:center; gap:8px; background:var(--white); border:1px solid var(--ink-200); border-radius:6px; padding:7px 11px; margin-left:auto; width:220px;}
  .search-box input{background:transparent; border:none; outline:none; font-size:12.5px; width:100%;}

  .inbox-shell{flex:1; min-height:0; display:flex; overflow:hidden;}

  .inbox-list-col{width:300px; flex-shrink:0; border-right:1px solid var(--ink-150); overflow-y:auto; background:var(--white);}
  .inbox-group-head{display:flex; align-items:center; gap:7px; padding:9px 16px; font-size:10.5px; font-weight:700; text-transform:uppercase; letter-spacing:.5px; color:var(--ink-400); cursor:pointer; user-select:none; background:var(--ink-50); position:sticky; top:0; z-index:2;}
  .inbox-group-head .chev{transition:transform .15s var(--ease); flex-shrink:0;}
  .inbox-group-head.collapsed .chev{transform:rotate(-90deg);}
  .inbox-group-head .cnt{margin-left:auto; background:var(--ink-150); color:var(--ink-600); border-radius:10px; padding:1px 7px; font-weight:700;}
  .inbox-group-body.collapsed{display:none;}

  .inbox-row{display:flex; flex-direction:column; gap:5px; padding:11px 16px; border-bottom:1px solid var(--ink-100); cursor:pointer; transition:background .12s var(--ease); border-left:3px solid transparent;}
  .inbox-row:hover{background:var(--ink-50);}
  .inbox-row.active{background:var(--accent-light); border-left-color:var(--accent);}
  .inbox-row-top{display:flex; align-items:center; justify-content:space-between; gap:8px;}
  .inbox-row-title{font-size:12.5px; font-weight:600; color:var(--ink-900); overflow:hidden; text-overflow:ellipsis; white-space:nowrap; flex:1;}
  .inbox-row-meta{font-size:11px; color:var(--ink-400); display:flex; align-items:center; gap:6px; flex-wrap:wrap; row-gap:4px;}
  .inbox-row-meta > span{white-space:nowrap;}
  .inbox-row-snip{font-size:11.5px; color:var(--ink-500); overflow:hidden; text-overflow:ellipsis; white-space:nowrap;}

  .inbox-thread-col{flex:1; min-width:0; display:flex; flex-direction:column; background:var(--white);}
  .inbox-empty{flex:1; display:flex; flex-direction:column; align-items:center; justify-content:center; color:var(--ink-400); gap:8px; text-align:center; padding:20px;}
  .inbox-empty .ic{color:var(--ink-200);}

  .inbox-detail-col{width:288px; flex-shrink:0; border-left:1px solid var(--ink-150); overflow-y:auto; padding:20px; background:var(--white);}
  .detail-section{margin-bottom:20px;}
  .detail-section h4{font-size:10.5px; font-weight:700; text-transform:uppercase; letter-spacing:.5px; color:var(--ink-400); margin-bottom:10px;}
  .detail-requester{display:flex; align-items:center; gap:10px;}
  .detail-requester .avatar{width:38px; height:38px; font-size:13px;}
  .detail-requester .drn{font-size:13px; font-weight:600; color:var(--ink-900);}
  .detail-requester .dre{font-size:11px; color:var(--ink-400); margin-top:1px;}
  .detail-field{margin-bottom:12px;}
  .detail-field label{display:block; font-size:11px; color:var(--ink-500); font-weight:600; margin-bottom:5px;}
  .detail-field select{width:100%; border:1px solid var(--ink-200); border-radius:7px; padding:7px 9px; font-size:12.5px; background:var(--white); color:var(--ink-900);}
  .dfield-static{font-size:12.5px; color:var(--ink-700); font-weight:500; padding:2px 0;}
  .tag-wrap{display:flex; flex-wrap:wrap; align-items:center; gap:6px;}
  .tag-chip{display:inline-flex; align-items:center; gap:5px; background:var(--ink-100); color:var(--ink-700); font-size:11px; font-weight:600; padding:4px 6px 4px 10px; border-radius:14px;}
  .tag-chip .x{cursor:pointer; color:var(--ink-400); font-size:12px; line-height:1;}
  .tag-input{border:1px dashed var(--ink-200); border-radius:14px; padding:4px 10px; font-size:11px; background:none; width:84px; outline:none; color:var(--ink-700);}
  .tag-input:focus{border-color:var(--accent);}

  .mobile-back-btn{display:none;}
  .detail-toggle-btn{display:none;}
  .detail-backdrop{display:none;}

  .bottom-nav{display:none;}

  .toast{
    position:fixed; bottom:24px; left:50%; transform:translateX(-50%) translateY(16px); background:var(--ink-900); color:#fff; padding:11px 18px;
    border-radius:var(--radius); font-size:12.5px; font-weight:500; box-shadow:var(--shadow-lg);
    display:flex; align-items:center; gap:8px; opacity:0; pointer-events:none;
    transition:all .25s var(--ease); z-index:100;
  }
  .toast.show{transform:translateX(-50%) translateY(0); opacity:1;}
  .toast .ok-ic{color:#4ade80; flex-shrink:0;}

  /* Detalhe vira gaveta abaixo de 1180px */
  @media (max-width:1179px){
    .inbox-detail-col{
      position:fixed; top:0; right:-300px; height:100vh; width:288px; z-index:70;
      box-shadow:var(--shadow-lg); transition:right .25s var(--ease);
    }
    .inbox-detail-col.open{right:0;}
    .detail-toggle-btn{display:flex;}
    .detail-backdrop{
      display:none; position:fixed; inset:0; background:rgba(20,23,31,.4); z-index:65;
    }
    .detail-backdrop.show{display:block;}
  }

  @media (max-width:900px){
    .kpi-grid{grid-template-columns:repeat(2,1fr);}
    .dash-row{grid-template-columns:1fr;}
    .int-fields{grid-template-columns:1fr;}
    #adminApp{flex-direction:column; height:100vh;}
    .admin-sidebar{display:none;}
    .admin-main{padding-bottom:0;}
    .a-view:not(#aViewList){padding:16px 14px 88px 14px;}
    .bottom-nav{
      display:flex; position:fixed; bottom:0; left:0; right:0; height:60px; background:var(--white);
      border-top:1px solid var(--ink-150); z-index:80; padding-bottom:env(safe-area-inset-bottom);
    }
    .bottom-nav-item{flex:1; display:flex; flex-direction:column; align-items:center; justify-content:center; gap:3px; color:var(--ink-400); font-size:9.5px; font-weight:600; padding:0 2px;}
    .bottom-nav-item.active{color:var(--accent);}
    .bottom-nav-item .ic{width:21px; height:21px;}
    .kanban-col{max-height:calc(100vh - 260px);}
    .kanban-toolbar{flex-direction:column; align-items:stretch; gap:10px;}
    .kanban-toolbar .search-box{width:100%; margin-left:0;}
    .kanban-assignee-filter{width:100%;}
    .kanban-legend{overflow-x:auto; flex-wrap:nowrap; padding-bottom:2px;}
    .settings-row{flex-direction:column; align-items:flex-start; gap:12px;}
    .settings-person{width:auto;}
    .settings-remove{align-self:flex-end;}
    .settings-add-fields{grid-template-columns:1fr;}
    .settings-add-card .btn{width:100%;}
    .form-config-grid{grid-template-columns:1fr; gap:16px;}
    .custom-field-add{grid-template-columns:1fr;}
    .custom-field-add .btn{width:100%;}

    /* iOS Safari dá zoom automático na página quando o campo tocado tem
       fonte menor que 16px — é isso que "quebra" o responsivo ao digitar.
       Forçando 16px nos campos de texto no mobile evita o zoom. */
    .field input, .field select, .field textarea,
    .composer textarea,
    select.status-select,
    .search-box input,
    .detail-field select,
    .tag-input{ font-size:16px; }
    .tag-input{ width:110px; }
    .inbox-toolbar .search-box{width:100%; margin-left:0; order:10;}
    .inbox-shell{padding-bottom:60px;}
    .inbox-list-col{width:100%; border-right:none;}
    .inbox-thread-col{display:none;}
    .inbox-shell.thread-active .inbox-list-col{display:none;}
    .inbox-shell.thread-active .inbox-thread-col{display:flex;}
    .mobile-back-btn{display:flex;}
    .legal-domain-toggle{gap:6px;}
    .legal-domain-btn{flex:1; min-width:0; justify-content:center; text-align:center; padding:10px 6px; font-size:11.5px; white-space:nowrap; overflow:hidden;}
    .legal-toolbar{flex-direction:column; align-items:stretch; gap:10px;}
    .legal-chips{flex:none; width:100%; flex-wrap:wrap;}
    .legal-chips .chip{flex-shrink:0; white-space:nowrap; font-size:11.5px; padding:6px 10px;}
    .legal-toolbar .search-box{width:100%; margin-left:0;}
  }